Infrastructure troubleshooting
DNS propagation issues, email deliverability problems, SSL certificate renewals, misconfigured services. Work through it with someone who knows what they are looking at.
Remote hands support
Support
Not everything can be handled by email. Sometimes you just need someone competent on the other end of a screen share, working through something with you in real time.
What we offer
Remote hands, real expertise.
Our support service is straightforward — you book time, we work on your infrastructure together or on your behalf. No retaining fees, no support tier negotiations, no complicated tickets.
Setup and configuration
New domain transfers, initial service setup, connecting services together, getting form processors working, migrating from other platforms.
Maintenance and updates
Hugo site updates, theme changes, DNS record management, routine checks you do not have time for or want to hand to someone reliable.
Deployments and migrations
Moving a site from one host to another, setting up new Cloudflare Pages projects, migrating from WordPress or Squarespace to static hosting.
Security audits
Reviewing your DNS configuration, checking email authentication records, ensuring your domain is not misconfigured in ways that affect deliverability.
Documentation and training
Writing runbooks for your specific setup, explaining how your infrastructure works, training office-bearers on how to make common changes themselves.
How it works
Simple, honest support.
Book a session
Email us with a brief description of what you need help with — error messages, screenshots, what you have already tried. We will get back to you within one working day, confirm whether we can help, and agree the scope.
We work together
Sessions are typically conducted via screen share. Everything is documented — if we make changes, you get a summary of what was done, why, and what to do if something goes wrong.
Pricing
Straightforward rates.
Single tasks
Hourly
£60–£120
/ hour
Defined, scoped tasks with a clear deliverable. We agree the scope before we start.
- DNS configuration changes
- SSL certificate installation
- Email authentication setup
- Form processor configuration
- Small Hugo site updates
Session support
Hourly
£50
/ hour
Scheduled sessions where we work through multiple items together or on your behalf.
- Troubleshooting sessions
- Migrations and deployments
- Infrastructure reviews
- Training and documentation
- Multiple smaller tasks bundled
Monthly support
Monthly
£150
/ month
Reserved monthly hours for regular maintenance and as-needed help. Rollover up to one month.
- 2 hours per month reserved
- Priority response within 24 hours
- Consistent point of contact
- Routine maintenance tasks
- Small ad-hoc requests included
Need help now?
Tell us what you are working on.
Even if you are not sure whether we can help, it is worth asking. Describe the problem and we will tell you honestly whether we are the right people for it.